FAQ’S

Warm cup of coffee in hands wrapped in a plaid scarf, perfect for a winter chill.
Why Castle Kitchen?


At Castle Kitchen, we believe some of life’s best moments happen when family and friends come together. And what better way to make those moments even sweeter than with a warm cup of rich, dark hot chocolate?

In 2013, our founder Ken set out to reimagine hot chocolate—crafting a blend that delivers the indulgent taste of traditional favorites while being simple to prepare and welcoming to all. Made with premium dark chocolate and carefully selected, allergy-friendly ingredients, our hot chocolate is designed to be inclusive, so everyone can share in the experience.

With our convenient “Just Add Water” formula, Castle Kitchen makes it easy for busy families to create comforting, memorable moments—one cup at a time.

Are your products NON-GMO?

Yes, Castle Kitchen Foods are produced in compliance with the Non-GMO Project Standard. The Non-GMO Project Standard provides ongoing verification for all ingredients used in our formulas, as well as facility inspections and annual audits to ensure that the highest possible standards for GMO avoidance are met.

Are your products made in a gluten-free/nut-free/dairy-free facility?

Please see our “Allergy Statement” regarding our manufacturing process

Do you use artificial flavours or colours in your products?

We do not use any artificial flavours or colours in our products

Why do the tins of your cocoa mixes appear to be 3/4 full?

We do fill our tins with the product mix to the top, However our hot chocolate is made with real, premium dark chocolate, it naturally settles over time. 

Can I add any milk products to the preparation?

Absolutely.  You can add any milk or milk substitute products when preparing our pancake or cocoa mix drink products.

Where can I find the “best before” date on your products?

On the bottom of our tins we have the best before date – Day/Month/Year.

For example, BB 14 SE 2025. 

Where can I find your products?

Please refer to our “Where to Buy” section on our website

I have a severe nut allergy, can you guarantee that there are no nuts in your products or facility?

Even though our products do not contain nuts, anyone with ‘severe allergies’ should be aware that our facilities are not ‘certified nut free’ and therefore we highly recommend that you do not use our products. 

What is the percentage of cocoa in your hot chocolate

Due to proprietary reasons, we do not offer our recipe percentages on our ingredients.

What is the amount of caffeine in your hot chocolate

There is 11.3mg of caffeine per serving in our hot chocolate mixes